Customer Satisfaction Survey                            

Service Department                                                 

As part of our continual efforts to provide exceptional customer service, we are very interested in your thoughts about our sales department.  Please take a few minutes to evaluate your last and overall impressions about our Service Department.

Company Name 

Your Name (optional) 

Email Address 

 

1.  Overall, how satisfied are you with the service you received from our Sales Department?

Pleas check one:

                                Very Satisfied

                                Satisfied

                                Dissatisfied

                                Very Dissatisfied

2.  Are you a :

                                New Customer

                                Current Customer

                                Returning Customer

3.  Please provide feedback on the Service Representative who recently assisted you.

Service Technician's Name: (optional)

Please Check one in each category:

 

 Yes No

Was Courteous?

Was Knowledgeable?

Communicated Well?

Was Helpful?

Provided accurate answers?

Was dressed in an acceptable fashion?

Followed through on items questioned?

Followed through on issues brought up by you?

Would you like to see this representative again?

4.  Please provide feedback on the service you recieved.

  Yes No

Service hours are convenient?

Responded in an acceptable timeframe?

Worked to resolve problem?

Spoke with prior to departure?

Was your issue resolved?

4.  Please use this space to add any comments you may have:

Thank you for time and responses!

           

Continents Copyright© 2008 BCG Wilson Enterprises dba Florida Imaging

& Network Systems and Alabama Imaging & Network Systems.  All rights reserved.

Florida & Alabama Imaging & Network Systems provides copiers, printers, scanners, fax machines, networking services and software for document management solutions to the Gulf Coast areas of Florida, Alabama & Mississippi including Biloxi, Gulfport, Pascagoula, Mobile, Bay Minette, Foley, Gulf Shores, Orange Beach, Pensacola, Milton, Gulf Breeze, Fort Walton Beach, Crestview, Defuniak Springs, Niceville, Freeport, Panama City, Dothan, Atmore, Brewton, Opp, Andalusia other areas along the Emerald Coast.